Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, company name)
• Configure your chatbot and upload knowledge base content
• Contact our support team
• Subscribe to our newsletter or marketing communications
• Participate in surveys or provide feedback

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Chat conversation data (messages, timestamps, user interactions)
• Performance metrics and analytics data
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from third-party services you integrate with Cascade AI, such as authentication providers, payment processors, and customer relationship management systems.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our chatbot platform and services
• Process your transactions and manage your account
• Train and improve our AI models to enhance chatbot responses
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

3. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Data encryption in transit (TLS/SSL) and at rest (AES-256)
• Secure data centers with physical and network security controls
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

5. AI Model Training and Data Usage

To improve our AI chatbot capabilities, we may use anonymized and aggregated conversation data to train our models. This includes:

• Removing personally identifiable information before model training
• Aggregating data across multiple customers to identify patterns
• Using data to improve response accuracy and relevance

Enterprise customers can opt out of having their data used for model training by contacting our support team.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications or certain data processing activities
• Object: Object to processing of your personal information

To exercise these rights, please contact us at privacy@cascade.ai.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or security purposes.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Personalize content and advertising
• Provide social media features

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: